Refund policy

Returns & Refunds Policy

At cove., we are committed to providing high quality products and excellent customer service.

Returns

Due to hygiene and safety reasons, we are unable to accept returns of any opened, used, or tampered with beauty products unless they are faulty or damaged upon arrival.

If you have changed your mind about your purchase, you may return unopened, unused products within 14 days of receiving your order. Products must be returned in their original condition, with all seals, packaging, and labels intact.

 

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you have received the wrong item, please contact us within 48 hours of delivery. We may request photographs of the product and packaging to assist with our investigation.

Where a product is confirmed to be faulty, damaged, or supplied incorrectly, we will offer a replacement, refund, or exchange in accordance with your statutory rights.

How to Request a Return

To request a return, please contact our customer service team at hello@covebeauty.co.uk and include:

* Your order number

* Your full name

* Details of the item(s) you wish to return

* Photographs (if the item is damaged or faulty)

Returns must not be sent without prior authorisation.

Return Shipping Costs

Customers are responsible for the cost of returning unwanted items unless the product is faulty, damaged, or supplied incorrectly.

We recommend using a tracked delivery service, as we cannot be held responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 14 days of receiving the returned goods.

Original shipping charges are non refundable unless the return is due to our error or a faulty product.

Non Returnable Items

The following items cannot be returned unless faulty:

* Opened or used beauty products

* Products with broken hygiene seals

* Clearance, sale, or discontinued items (unless faulty)

* Gift cards

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation.